Shipping policy

Last updated: 7th November 2026

Thank you for shopping with Wheels Glow.

This Shipping Policy explains how we process, ship, and deliver orders placed on wheelsglow.com for customers worldwide.

1. Order processing time

All orders are processed within 1-3 business days after payment confirmation.

Orders are not processed on weekends or public holidays. Processing may take slightly longer during holidays, promotions, or periods of high demand.

Processing time is separate from the delivery time after dispatch.

2. Estimated delivery times

After your order is processed and dispatched, delivery usually takes:

Destination Estimated delivery
United States 10-25 business days
Germany & Europe 8-18 business days
Spain 7-15 business days
Rest of the World 10-25 business days

These estimates do not include the 1-3 business days needed for order processing.

Delivery times may vary depending on destination country, customs clearance, local courier handling, weather, and seasonal demand.

3. Shipping locations

Wheels Glow offers worldwide shipping. We ship to all countries and regions available at checkout.

If we are unable to deliver to a particular country or address for any reason, we will contact you and either:

  • cancel and refund the order, or
  • offer an alternative solution where possible

4. Shipping costs

FREE Standard Shipping on all orders.

All prices are shown in USD.

Any customs duties, import taxes, or local charges imposed by your country are not included and are the responsibility of the customer.

5. Tracking information

Tracking will be provided once your order has been shipped. You will receive a shipping confirmation email with your tracking details after dispatch.

Tracking updates may take a few days to appear after dispatch.

6. Incorrect address and failed delivery

Please make sure that your shipping address is complete and accurate at checkout.

If:

  • the address provided is incorrect or incomplete,
  • the carrier is unable to deliver because of an address issue, or
  • the package is returned because it was not claimed or could not be delivered,

then Wheels Glow is not responsible for delivery failure caused by incorrect customer-provided address details.

If the package is returned to us:

  • we may reship it to a corrected address, but additional shipping charges may apply, or
  • if a refund is approved, it may be limited according to our Return and Refund Policy

If you notice an address mistake after placing the order, please contact us immediately at contact@wheelsglow.com. If the order has not yet been shipped, we will do our best to update it.

7. Customs, duties, and taxes

For international orders, your shipment may be subject to:

  • import duties
  • customs fees
  • local taxes
  • other charges imposed by your country

These charges are not included in our product prices and must be paid by the customer where applicable.

Wheels Glow does not control these charges and cannot predict the amount.

If customs charges are refused and the parcel is returned to us, we may issue a refund only after deducting any shipping, return, handling, or customs-related costs incurred.

If the parcel is abandoned, destroyed, or not returned to us, a refund may not be possible.

8. Lost, stolen, or damaged packages

Lost or stolen after delivery

Once a package is marked as delivered by the carrier, Wheels Glow is not responsible for packages that are lost or stolen after delivery.

If your tracking shows delivered but you did not receive the package, please:

  • check with neighbours, family members, or building management
  • confirm the shipping address entered at checkout
  • contact the carrier for further assistance

You may also contact us and we will try to assist where possible, but final resolution may depend on the carrier.

Damaged package

If your order arrives damaged, please contact us within 7 days of delivery. Please share:

  • clear photos of the outer packaging
  • clear photos of the item
  • an unboxing video if available

We will review the case and handle it according to our Return and Refund Policy.

9. Split shipments

In some cases, an order may be shipped in multiple parts. If your order is split, you may receive multiple shipping confirmation emails and separate tracking details where available.

10. Delivery delays

We always aim to deliver within the estimated timeline, but delays can sometimes happen due to factors outside our control, including:

  • high order volumes
  • customs inspections
  • local courier delays
  • weather disruptions
  • incomplete address details

While exact delivery dates cannot be guaranteed, we will do our best to support you if your order is delayed significantly beyond the estimated time frame.

11. Contact us

For any questions about shipping, delivery, or tracking, please contact:

Wheels Glow Support (Foxscar LLC)
Email: contact@wheelsglow.com
Phone / WhatsApp: +1 (516) 360-9305
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Website: wheelsglow.com